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Diploma in International business skills

BUSINESS COURSES

The Continuing Education Center offers a wide-variety of business-based and technical classes designed to meet the differing needs of the local community.

And for those who are looking for not just one course we offer a Diploma in International Business Skills, accredited by the Association of Business Practitioners in UK


The IBS Modules


CERTIFICATION PROCESS
diploma certification in dubai
  • Each module consists of 20 instructor taught hours and 30 self-directed learning hours
  • After each module, learners must successfully pass a one hour exam to move on to the next module.
  • After successfully passing the exams from each module, learners will receive a certification for that particular module.
  • Upon successful completion of the eight modules, students will receive the International Business Skills Diploma

Principles of Business & Finance

The Business & Finance Award introduces everyday business terminology and relates this to the more common legal business entities. The different internal and external factors that affect a business are explained and their importance explored. Basic financial planning is introduced and there is a focus on making best use of available resources, with particular emphasis placed on the importance of cash flow to the business.

Learning Outcomes

After successfully completing this award, delegates will be able to:

  • Identify and appreciate everyday business terminology.
  • Distinguish between the various legal structures for a business.
  • Appreciate the importance of transforming resources into goods and services.
  • Apply basic financial planning resources.
  • Appreciate the main issues in managing a business.
Principles of Business Communications

The Business Communications Award focuses on the importance of good communication throughout a business and the vital role it plays in its success. After successfully completing this award, delegates will appreciate the various types of communication used in a business, the importance of overcoming communication barriers and they will have a better understanding of good communication techniques.

Learning Outcomes

After successfully completing this award, delegates will be able to:

  • Identify and appreciate the various types of communication used in a business.
  • Appreciate effective and ineffective communication.
  • Identify where and when barriers to communication exist.
  • Conduct successful business and team meetings.
  • Identify and apply techniques to improve your personal communication skills.
Principles of Business Etiquette

The Business Etiquette Award focuses on how a business interacts with both external and internal stakeholders. Understanding business etiquette, the established convention in which businesses relate to each other, is an essential skill for a business employee and this award introduces some of the cultural business expectations that are to be expected in the modern business environment. The award also introduces the important concept of business ethics.

Learning Outcomes

After successfully completing this award, delegates will be able to:

  • Identify what is meant by business etiquette.
  • Understand the importance of both professional and cultural expectations.
  • Respond in a professional manner to customers and work colleagues.
  • Appreciate and understand the differences in electronic forms of etiquette.
  • Identify and be aware of the importance of ethical business behaviour.
Principles of Marketing and Customer Service

This award has been designed to give delegates an understanding, both practically and theoretically, of the importance of customer service to a business and an appreciation of the important role they can play in delivering effective customer service.



Learning Outcomes

After successfully completing this award, delegates will be able to:

  • Identify different customer segments and their needs.
  • Understand the importance of developing a positive customer experience.
  • Determine the need to meet different customer expectations.
  • Outline the role of effective communication with the customers.
  • Understand the importance of planning and organizing your daily routine.
Principles of IT for Business

The use of Information Technology is now fundamental to the success of a business. This award explores some of the more common technologies in everyday business and aims to give students an understanding of the technical and management skills required in the rapidly changing IT and business environment. This award will give delegates more confidence in the more common IT packages and enable them to derive maximum benefit from them.

Learning Outcomes

After successfully completing this award, delegates will be able to:

  • Appreciate what is understood by IT and e-commerce in the business world.
  • Understand the benefits of a planned IT strategy.
  • Identify ways in which you can derive maximum benefit from technology.
  • Be confident in using the most common business applications.
  • Understand the importance of IT issues in data protection and security.
Principles of People Skills in Business

A business’s success mainly relies on how effectively it deals with the people it employs and how these employees interact with each other. This award looks closely at some of the key issues that arise when dealing with people and aims to equip delegates with the necessary skills to deal with teams and the conflict that may arise. It particularly looks at self-management and dealing with issues relating to conflict.

Learning Outcomes

After successfully completing this award, delegates will be able to:

  • Understand why people skills are vital to the success of your business.
  • Appreciate the importance of self-management and working with differences.
  • Have the ability to identify and deal confidently with conflict.
  • Work effectively with and in teams.
  • Understand how to communicate effectively with people.
Principles of Self-Awareness & Personal Development

The Self-Awareness & Personal Development Award focuses on the importance of being aware of how we behave and appear to others. This ‘self-awareness’ is an important first step toward personal development. This award introduces some of the skills and techniques that are available to managers and employees to greatly assist their own and their team’s personal development.


Learning Outcomes

After successfully completing this award, delegates will be able to:

  • Appreciate what is understood by self-awareness and personal development.
  • Understand the benefits of continual self-improvement.
  • Identify ways in which you can develop a positive attitude and assertiveness.
  • Confidently sell promotions and ideas.
  • Understand how to build more effective business relationships.
Principles of Time Management in Business

Time is a fixed resource over which we have no control. How we use that time, however, can greatly influence how effective we become. This module is designed to ensure that you are aware of your current time management techniques and what you can do to improve them over the short, medium and long term. It particularly looks at many of the most common time wasting activities that occur in most businesses and provides guidance on how to avoid them.

Learning Outcomes

After successfully completing this award, delegates will be able to:

  • Understand why time management skills are necessary.
  • Determine how to individually make the best use of the time available.
  • Identify ways in which you can eliminate time wasting activities in business.
  • Be confident in delegating tasks.
  • Understand how to use personal time management to achieve strategic objectives

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